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Understanding the Clinical v. Managerial Paradox
- “I’m a zebra hunter, get the damn horses out of the way!”
- “It’s not your patient’s job to prove that they’re sick, it’s your job to prove that they’re not.”
- “There’s more than likely a reasonable explanation behind this!”
- “No one comes to work trying to screw up.”
Understand Your Personal Limitations and Triggers
- Give yourself room to have a bad day, but don’t take it out on your trainee/employee.
- Give yourself permission to not be the smartest person in the room.
- For the areas you don’t understand, read, listen to podcasts, attend trainings.
Understanding Organizational Goals and Limitations
- Don’t try to reinvent the wheel; every organization has its strengths and weakness. There are some systems that require a scalpel instead of a bulldozer and vice versa.
- Take the good and try to make it better by holding yourself to higher standards.
- Everyone has a preference; work to make the most good for the most patients/employees.
- You’re biased, whether or not you care to admit it!
- Are you starting with a call to crucifixion or starting by trying to understand the circumstances?
Documentation is Our Friend
- I’m not going to beat the legal horse to death; we all know that one.
- Keep a journal of your successes and failures; log your ideas so that you can go back and try something different next time.
Speaking of Friends… Find Some!
- Keep yourself grounded.
- Good leadership and education takes accountability, starting with your own personal accountability.
- If you’re off base, get counsel; find people with more experience that you trust will be honest with you.
- We all want to be Batman, but we really need to be the Justice League.